Jacy'z Hotel & Resort | Hotel in Gothenburg

| 9.2 (2754 Reviews) | 1 Bathroom

Hotel in Centrum, Gothenburg

3 restaurants, 2 indoor pools, and a full-service spa are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include 4 bars/lounges, a 24-hour health club, and a 24-hour business center.
Jacy'z Hotel & Resort offers 233 accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

2 indoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Parking

Pool

Wheelchair Accessible

Accessibility

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Heating

Internet

Laundry

Policies

Check-in

Check-in start time: 4:00 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before 10:00 am

Child Policy

Children are welcome.

Payment Policy

Covered self parking fee: sek 395 per day (in/out privileges) pet fee: sek 300 per accommodation, per stay service animals are exempt from fees facilities fee: sek 195 per person and includes use of: spa; swimming pool the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total pets food and water bowls are available pets allowed for an extra charge of sek 300 per accommodation, per stay pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted

Reviews

Bita

Jul 18, 2026 11:15:00 PM

Review Score: 4

Summary: Very disappointing service, especially at checkout. The first few nights were fine, but whenever we requested room service items such as cups, plates, or an extra blanket, the response was extremely slow and felt unnecessarily complicated. The checkout experience was even worse. The receptionist told me there was an outstanding balance for some beers. I explained that I would ask my son to come downstairs and pay, but instead of simply allowing that, she rudely replied that I had previously said no one was in the room. Her attitude was unprofessional and showed no consideration for the fact that I was rushing to catch a taxi. Requesting an extra blanket was also an unpleasant experience. Two staff members came to the room and questioned why we needed another blanket, as if we had to justify the request. It felt more like being questioned at a police station than staying at a luxury hotel. Unfortunately, the poor customer service during the latter part of our stay overshadowed what had started as a pleasant experience. I expected much better hospitality from a hotel of this standard. Also the room has a big problem there’s a big hole just behind the minibar where your stuffs will get stuck there and you have no access to your take them. I waited two days to get my stuff back

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FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

Yes, this Jacy'z Hotel & Resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Jacy'z Hotel & Resort starts from $150 per night with includes Pool, TV, Business Services, Bedding/Linens, Parking, Wheelchair Accessible, Sports/Activities, Security/Safety, Wellness Facilities, Spa, Toiletries, Breakfast, Internet, Laundry, Accessibility, Restaurant, Bar, Guest Services, Child Friendly, Heating with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Jacy'z Hotel & Resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Jacy'z Hotel & Resort indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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